Our Values

We Work By A Code...

We don't just talk about our core values, we live them. The Timeline code of values is reviewed at every company meeting and a mantra that is repeated regularly. At the core of our values is you, our client and making sure to give you the best customer experience possible.


...making only agreements we are willing, able and intend to keep.
... communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
... looking to the system for correction and proposing all possible solutions if something is not working.
... operating in a responsible manner; "above the line . . ."
...communicating honestly and with purpose.
... asking clarifying questions if we disagree or do not understand.
... never saying anything about anyone that we would not say to him or her.


...treating others as we would like to be treated.
... with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
... responding in a timely fashion.
... speaking calmly and respectfully, without profanity or sarcasm.
... acknowledging everyone as right from their own perspective.


... continuously striving to maximize internal and external client loyalty.
... making our best effort to understand and appreciate the client's needs in every situation.




Monday9:00AM - 5:00PM
Tuesday9:00AM - 5:00PM
Wednesday9:00AM - 5:00PM
Thursday9:00AM - 5:00PM
Friday9:00AM - 5:00PM
Saturday9:30AM - 3:00PM